Updated: September 24, 2025
These General Terms and Conditions of Sale (“GTC”) apply to any reservation and/or purchase made by a Client (as defined below), directly or through a travel agent, with the following hotels:
(hereinafter, the “Hotel(s)”).
With this in mind, the following has been agreed:
The terms used in these GTC, including this preamble, and beginning with a capital letter, whether used in the singular or plural, shall have the meanings given below.
Client: Refers to any adult natural person with full legal capacity to enter into these GTC, acting for their own needs and excluding any activity of intermediation, resale, distribution, or similar of all or part of the Services.
Contract: Refers collectively to the GTC and the Special Conditions of the Reserved Rate and/or the Cancellation Policy, as applicable, as summarized in the Confirmation Email.
Cancellation Deadline: Refers to the deadline for cancellation of Services as provided in the Special Conditions of the Reserved Rate or in the Cancellation Policy, as applicable, for all cancellations of reservations by the Client.
Special Conditions of the Reserved Rate: Refers to the specific conditions for reservation, cancellation, no-show, minimum number of persons, guarantee for each Hotel Service, which vary in particular according to the season and the Hotels, and are available on the Website or communicated to the Client at the time of reservation or purchase and are summarized in the Confirmation Email.
Confirmation Email: Refers to the confirmation email sent by the Hotel to the Client at the email address provided by the Client at the time of reservation and/or order, containing a summary of the Contract and specifying in particular the conditions of the reservation (Services reserved, Special Conditions of the Reserved Rate and/or Cancellation Policy, price and any taxes, price of Additional Services, check-in/check-out times, rules applicable to the stay at the Hotel, reservation dates, guarantee) and/or the details of the order placed.
Service Offer: Refers to the offer of services proposed by the Hotel to the Client during a reservation made by email or by telephone, and sent to the Client at the email address provided during the reservation, specifying in particular the conditions of the Hotel's offer (Services reserved, Special Conditions of the Reserved Rate and/or Cancellation Policy, price and any taxes, price of Additional Services, check-in/check-out times, rules applicable to the stay at the Hotel, reservation dates, guarantee) as well as the contractual conditions applicable to the offer.
Cancellation Policy: Refers to the specific conditions applicable to the modification and/or cancellation of a Restaurant Service.
Privacy Policy: Refers to the personal data protection policy.
Services: Refers to Hotel Services, Care Services (if applicable), Restaurant Services, and other Additional Services offered to Clients by the Hotel.
Additional Services: Refers to additional products and/or services offered to the Client when booking a Hotel Service (such as, for example, a bottle of champagne, bouquet of flowers, etc.). The cancellation conditions for Additional Services are identical to those of the Hotel Service to which they are attached.
Hotel Service: Refers to the accommodation service within the Hotel, for the duration and on the dates indicated by the Client and under the conditions provided herein and summarized in the Confirmation Email.
Restaurant Service: Refers to the catering service offered within the restaurant of the relevant Hotel.
Company: Refers to LVMH Hotel Management, a simplified joint-stock company with a share capital of 300,000 euros, registered with the Nanterre Trade and Companies Register under number 501 672 794, with its registered office at 24-32 rue Jean Goujon, 75008 Paris, France; VAT number FR 53 501672794, which manages the Hotels.
The Contract governs the contractual relationship between the Client and the Hotel with which the Client makes a reservation and/or purchase.
The GTC take precedence over any other document (including any document communicated by the travel agent, if applicable) concerning their subject matter, except for the Special Conditions of the Reserved Rate or the Cancellation Policy, which take precedence over the GTC in the event of a conflict.
The Contract expresses the entirety of the parties’ obligations. The Client may keep the Contract on a durable medium by printing it. No general or specific condition communicated by the Client may be incorporated into or added to the Contract.
The GTC are available on the White 1921 Hotels Official Website – Discover our luxury boutique hotels in St-Tropez and Courchevel, where they can be consulted at any time.
The Client may book one or more Service(s) with a Hotel. The essential characteristics of the Services are indicated to the Client at the time of reservation and/or purchase and are also described on the Website.
The photographs presented on the Website are for illustrative purposes only. Although every effort is made to ensure that the photographs, graphic representations, and texts reproduced to illustrate the Hotels and/or Services provide as accurate a depiction as possible of the services offered, variations may occur, particularly due to changes in furniture or possible renovations.
In any event, the Company and/or the Hotel cannot be held responsible for insubstantial errors that may occur in this respect.
The Website also mentions the following information:
For Hotel Services, pursuant to Article R.611-42 of the Code on the Entry and Stay of Foreigners, the Client authorizes the Hotel to pre-fill the individual police form called “registration cards” with the information obtained at the time of reservation. The Client will check the accuracy of the pre-filled information and sign the said form upon arrival.
At the discretion of each Hotel, certain animals are accepted under certain conditions. Please inquire with the relevant Hotel before making any Service reservation.
For hygiene reasons, unless otherwise stated by the relevant Hotel, animals are not permitted in dining rooms, or, where applicable, in the spa and fitness room.
In any event and unless otherwise stipulated, animals must be kept on a leash in the common areas of the Hotel.
It is also forbidden to leave animals alone in the room or unsupervised when their owner is outside the Hotel. Care must also be taken to ensure that they do not damage the room or its furniture and that they respect the peace and quiet of the establishment at all times.
Children must be supervised at all times and in all places by their parents or a responsible adult. The Client also undertakes to ensure that children under their responsibility respect the peace and quiet of the establishment at all times.
Tires suitable for weather conditions, especially for mountain driving and snow, are mandatory throughout the winter season. The Hotel cannot be held responsible for any damage or accident related to the absence of equipment suitable for weather conditions.
The Hotel may, as the case may be, offer valet parking services or allow the Client to park their vehicle in the Hotel’s parking lot. By entrusting their vehicle, the Client:
The Hotel cannot be held responsible for:
damage or deterioration that may result from weather conditions (rain, temperature changes, storms, etc.) or animals (midges, bird droppings, etc.).
The Hotel may, as appropriate, offer its Clients a laundry service for their clothes. A delivery slip is made available to Clients in their room and specifies the price of the services, the terms of execution, the quality of the services offered, as well as the conditions of compensation in the event of loss or deterioration of the items as a fixed and final compensation.
If available, laundry services will be performed either by the Hotel or by an external provider to whom the laundry is entrusted.
It is reminded that the Hotel may, at its discretion, refuse an item or make any reservation about cleaning said item. The Hotel declines all responsibility in case of color alteration or shrinkage. To avoid any inconvenience, the Hotel does not guarantee items containing heat-sealed materials or buttons and trimmings that may react to the products used.
Wifi use is free for Clients.
Illegal downloading is strictly prohibited and is the responsibility of the Client. The Client must comply with the Hotel’s security policy, including the rules for using security measures implemented to prevent unlawful use of IT resources and refrain from any act that harms the effectiveness of these measures.
The Client undertakes that the IT resources made available by the Hotel will not be used in any way for the reproduction, representation, making available, or communication to the public of works or any objects protected by an intellectual property right or related right without the prior authorization of the holders of the rights to any content protected under the provisions of the Intellectual Property Code. The Client shall indemnify the Hotel at their own expense against any action and/or claim from a third party invoking infringement of an intellectual property right, and will bear all associated costs and damages.
In this respect, the Client will indemnify, in particular, all losses, damages, or costs (including reasonable attorney’s fees and expenses) incurred by the Hotel in connection with such an action, as well as all amounts paid in settlements and/or damages the Hotel may be ordered to pay.
The Client accepts and undertakes to use the Services as a reasonable person. Any behavior contrary to good morals, the code of etiquette set out in Appendix 1, or public order may authorize the hotelier to ask the Client to leave the Hotel. The Client will be required to pay the Hotel the full price indicated in the Confirmation Email (subject to applicable cancellation conditions), and no refund or compensation of any kind will be granted as a result.
In the case of advance payment, the price will be retained from the amounts paid in advance. If the reservation has not been prepaid, the Hotel will debit/invoice the amount due.
Surveillance measures are implemented by the Hotel. Video surveillance of the reception and common areas of the Hotel is in place to ensure the safety of property and people. Safes are available to Clients in the rooms.
However, Clients are advised to exercise caution, particularly with regard to valuable objects. In particular, Clients are advised not to leave any valuable items in plain sight (especially in rooms, common areas, or vehicles parked in the Hotel car park).
During the stay, the Client is responsible for the room made available to them and its furniture.
In general, the Client assumes responsibility for the consequences resulting from their negligence, faults, errors, and more generally for any damage of any kind and amount caused to third parties or the Hotel and whose occurrence is linked to the Services used by the Client (and persons for whom they are responsible).
In the event of damage or deterioration not declared before the Client’s departure (check-out), the Hotel reserves the right to deduct the amount necessary for repairs and replacement, if applicable, as well as any ancillary costs related to the immobilization of the room during that period.
All indoor public spaces are non-smoking, in accordance with local regulations. In order to offer a healthy and pleasant experience for all guests, smoking is prohibited in the rooms. The Hotel reserves the right to charge the Client the price of one night’s stay in the event of a persistent smell of smoke in the room after the Client’s departure, to compensate for the Hotel’s inability to accommodate a new guest in that room.
A Service may be reserved, as the case may be, via the Website, by telephone, by email, on site, or through a travel agent.
Any reservation and/or purchase requires the prior, complete, and unreserved consultation and acceptance of the GTC.
In the case of a reservation and/or purchase on the Website, the Hotel invites the Client to carefully read the GTC and the Special Conditions of the Reserved Rate and/or the Cancellation Policy, as applicable, and to check the corresponding box before each reservation and/or purchase.
In the case of a reservation and/or purchase by email, by telephone, on site, or through a travel agent, the GTC and the Special Conditions of the Reserved Rate and/or the Cancellation Policy, as applicable, are communicated to the Client by email to the address provided by the Client prior to any reservation and/or purchase.
The Client acknowledges having been informed of the nature, destination, and reservation terms of the Services and having requested and obtained from the Hotel all necessary and/or additional information to make their reservation and/or purchase with full knowledge. Additional checks may be made directly with the Hotel if necessary, via the “Contact” tab available on the Website.
It is reminded that the Client is solely responsible for their choice of Services and their suitability for their needs, so that neither the Hotel nor the Company can be held liable in this respect.
It is expressly agreed between the Parties that any reservation of a Service is nominative and may not, under any circumstances, be transferred in whole or in part to a third party, whether free of charge or for consideration.
Once the Client has completed the reservation and/or purchase process under the conditions set out in this Article 4, and has made the payment and/or provided the required payment guarantee as set out in Article 5 below, the Client receives a Confirmation Email at the email address provided to the Hotel. In the case of a reservation made through a travel agent, this Confirmation Email is sent directly to the travel agent.
The GTC may be amended and/or supplemented at any time by the Company. In this case, the new version of the GTC will be posted on the Website in a readable and accessible format so that the Client can access and easily become aware of them. The amended/supplemented GTC will take effect upon their posting on the Website and will apply only to purchases and/or reservations made on the Website after their posting; purchases and/or reservations made prior to such posting will be governed by the version of the GTC applicable at the time of the relevant purchase and/or reservation.
The reservation of a Hotel Service is as follows:
The Client must then provide the following information:
Banking information: card type, name of cardholder, card number, expiry date, security code.
The Client must accept the GTC (available by clicking on the hyperlink) by checking the corresponding box, in order to be able to click on “Confirm Reservation”.
The reservation of a Restaurant Service is as follows:
The Client is then invited to accept the Cancellation Policy (accessible by checking the “I accept the cancellation policy” box), the GTC (available by clicking on the information point indicating the links to the GTC), and the Privacy Policy, in order to be able to click “Submit”, it being specified that by clicking “Submit”, the Client accepts the terms of use, the privacy policy, and the GDPR policy of the reservation provider;
The Client then clicks “Submit”, it being specified that by clicking “Submit” the Client accepts the GTC and the Cancellation Policy as well as the Privacy Policy.
To make a reservation with a Hotel by email, telephone, or on-site, the Client is invited to contact the Hotel at the contact details indicated in Article 7.1.2 below.
It is specified that any reservation and/or purchase made on-site directly with the Hotel is treated as a reservation / purchase made by email.
To reserve a Hotel Service, the Client must indicate to the Hotel the number of room(s) they wish to reserve, their arrival and departure dates from the Hotel, as well as the number of people concerned by the reservation. Depending on availability and the Client’s choices, the Hotel will inform the Client of the types of rooms available as well as the corresponding prices and the Special Conditions of the Reserved Rate for each price.
To make the reservation of the Hotel Service, the Client must also provide the following information to the Hotel:
Personal information: title, first name, last name, email address (and, if applicable, the title, last name, and first name of any additional client(s)), address, landline/mobile phone, company name;
Additional information: special requests if applicable.
Once this information is received, the Hotel will send the Client, at the email address provided, a Service Offer with a payment link or a bank guarantee link according to the applicable Special Conditions of the Reserved Rate.
To reserve a Restaurant Service, the Client must inform the Hotel of the number of people for whom they wish to make a reservation, as well as the date and time they wish to use the Restaurant Service. Depending on availability and the Client’s choices, the Hotel will inform the Client of the available Restaurant Services as well as the corresponding Cancellation Policy.
To make the reservation of the Restaurant Service, the Client must provide the following information to the Hotel:
Personal information: title, first name, last name, email address;
Additional information: special requests if applicable.
If applicable, depending on the Cancellation Policy, the Hotel will send the Client, at the email address provided, a payment link or a bank guarantee link.
The Client may reserve a Service with a Hotel through a travel agent. In this case, the applicable reservation process is that communicated by the travel agent to the Client.
In application of Article R.611-42 of the Code on the Entry and Stay of Foreigners, the Client authorizes the Hotel to pre-fill the individual police form called "registration cards" with the information obtained at the time of booking. The Client will check the accuracy of the pre-filled information and sign the said form upon arrival.
For Hotel Services, the price related to the reservation is per room, for the number of person(s), the dates, and the Hotel Services and, if applicable, the Additional Services chosen by the Client.
For Restaurant Services, the price to be paid depends on the Client's consumption.
The price of Services is indicated to the Client in the currency chosen by the Client from among the options offered on the Website, which may differ from the Hotel's currency. Any currency conversion proposed on the Website is provided for information purposes only. The Hotel cannot guarantee the exchange rate applied to the Client. Payment for a Service is made in the Hotel's applicable currency. All conversion fees charged by the Client's bank will be borne by the Client.
The price of Services includes all taxes, except for any taxes specified in the Special Conditions of the Reserved Rate and recalled in the Confirmation Email (notably the tourist tax (or equivalent), service charges, etc.), which must be paid directly on site at the Hotel.
The price of Services only includes the services strictly mentioned in the Confirmation Email. Any additional services provided by the Hotel during the Client's stay will be added to the price mentioned in the Confirmation Email.
The Hotel takes the utmost care to ensure the accuracy of the prices for Services presented on its Website. However, in the event of a manifest pricing error when booking via the Website, the Hotel reserves the right not to provide Services with manifestly incorrect prices. In this case, the Hotel will inform the Client and, as appropriate, send a new Confirmation Email if the Client wishes to maintain the reservation at the actual applicable price or will cancel the relevant Services and refund any pre-paid amount to the Client.
The Hotel may change the prices shown on the Website at any time and without notice. However, the modified prices will only apply to reservations made on the Website after the new prices come into effect.
If a Service is reserved (except in Case 1 below), according to the Special Conditions of the Reserved Rate or the applicable Cancellation Policy, the Client will be asked to (i) guarantee the reservation of Services and/or (ii) prepay all or part of the Services before their stay, either (a) by entering their banking information directly on the Website (for Website bookings), or (b) via a link sent to the Client's email address for booking purposes. These payment conditions are recalled before any reservation and/or purchase, in the Service Offer if applicable, and in the Confirmation Email received by the Client once this guarantee and/or prepayment has been made.
The guarantee/prepayment policy varies according to the Service and the pricing policy applicable to the reserved rate. It is described in the Special Conditions of the Reserved Rate or the Cancellation Policy and may fall under one or more of the following cases:
Some Services do not require a guarantee or prepayment to be reserved. In this case, the Hotel will send the Confirmation Email to the Client after the reservation process detailed in Articles 4.5, 4.6, and/or 4.7.
An imprint of the Client’s credit or debit card is taken at the time of reservation. This imprint is made to block the reservation.
In addition, at the time of this imprint, a pre-authorization (for an amount indicated in the Special Conditions of the Reserved Rate or the Cancellation Policy, as the case may be) is carried out for (i) verification of the bank card (in which case, the amount is refunded to the Client within the time limits applied by the Client’s bank) and/or (ii) blocking an amount that may be debited by the Hotel in the event of late cancellation or “no show” (according to the policy provided in the Special Conditions of the Reserved Rate and/or Cancellation Policy).
=> These amounts are not subject to VAT as fixed compensation paid in reparation for the harm suffered by our establishment (BOI-TVA-SECT-60-20120912, n°230).
At the time of reservation, an amount as indicated in the Special Conditions of the Reserved Rate and/or the Cancellation Policy, as applicable, is debited from the Client’s credit or debit card used for the reservation.
These deposits may be classified as refundable or non-refundable according to the Special Conditions of the Reserved Rate/Cancellation Policy.
If the deposit is classified as refundable, it will be refunded to the Client if they cancel before the Cancellation Deadline. If canceled by the Client after the Cancellation Deadline, no refund of the deposit will be made, without prejudice to the possible debit/payment of the balance due for the reserved Services.
If the deposit is classified as non-refundable, it will be retained by the Hotel regardless of the cancellation date by the Client as it is paid as the exercise of the right of withdrawal (without prejudice to the possible debit/payment of the balance due for the reserved Services).
=> These deposits are not subject to VAT as fixed compensation paid in reparation for the harm suffered by our establishment (BOI-TVA-SECT-60-20120912, n°230).
In addition to an imprint and/or deposit, the Special Conditions of the Reserved Rate or the Cancellation Policy, as applicable, may provide that the balance of the total amount of the Service is paid on the Cancellation Deadline.
In this case, on the Cancellation Deadline, the Client is invited to pay this amount (i) either via the Hotel’s debit of the Client’s credit/debit card, using the imprint made at the time of reservation, or (ii) the Hotel invites the Client to pay by bank card, via the secure link provided by the Hotel to the Client’s email address, or by transfer in the Hotel’s currency only. The Hotel cannot be held responsible for any additional fees charged by banking institutions in this regard.
On the Cancellation Deadline, the Client therefore makes a total prepayment for the Service, without prejudice to other Services and Additional Services consumed during the stay and without prejudice to the provisions of Article 5.1.1.4.
=> This amount is subject to VAT (or local taxes in force according to the reserved Hotel) as the price of the entire unused stay.
A full prepayment of the Service is made at the time of reservation, without prejudice to other Services and Additional Services consumed during the stay and without prejudice to the provisions of Article 5.1.1.4.
=> This amount is subject to VAT (or local taxes in force according to the reserved Hotel) as the price of the entire unused stay.
When the Client has not fully prepaid the total amount of the stay no later than check-in, the balance of the total stay including taxes will be debited and/or invoiced at check-out.
In all cases, at check-out, other Services and Additional Services consumed by the Client during the stay will also be invoiced to them.
It is specified here that for stays of more than one week, Services are invoiced at least every seven (7) days.
=> These amounts are subject to VAT (or local taxes in force according to the reserved Hotel).
In addition to the guarantee and prepayment policies set out above, each Hotel may take an imprint of the credit or debit card from all Clients of Hotel Services on the day of arrival (check-in) as a guarantee for the total amount of Services consumed during the stay (including Additional Services) and/or for the balance of the stay, and/or for the costs mentioned in 5.1.1.4, if applicable. At the same time, a pre-authorization will be made on the credit/debit card. This amount varies according to the Hotel as follows:
WHITE 1921 St Tropez: two hundred euros (€200) per room
White 1921 Courchevel: no fixed amount
If certain amounts have not been fully paid by the day of departure, the Hotel may invoice and debit these amounts within seven (7) days of check-out, using the imprint made at reservation or at check-in, for example (not exhaustive), for unpaid consumed services, transfers, private bar consumption in the room, damage, breakage, theft, non-payment, sending a forgotten item, laundry services, loss of room or safe keys, etc.
Payment for Services is made, as the case may be:
by bank card (debit or credit),
by bank transfer (only for Hotel Services reserved by telephone or email),
by cash payment (exclusively in case of on-site payment at the Hotel, and within the payment limits set by local laws).
For reservations and/or purchases via the Website, only payments by bank card (credit or debit) are authorized.
In the case of payment by bank transfer for a Hotel Service, the Client must ensure that their name and stay dates are specified on the transfer order and send the Hotel a copy of the payment confirmation issued by the Client’s bank.
The Hotel reserves the right to cancel the reservation without notice if the required amounts are not paid within the deadlines. The Client will be informed by email at the address provided at the time of reservation.
If, for any reason (objection, refusal by the issuing center, etc.), payment collection from the Client proves impossible, the reservation will be immediately canceled. The Client will be informed by email at the address provided at the time of reservation.
It is the Client’s responsibility to save and print their payment certificate if they wish to retain their banking details for the transaction.
It is hereby reminded that, in accordance with Article L. 221-28 12° of the French Consumer Code, the Client does not have the right of withdrawal provided for in Article L. 221-18 of the French Consumer Code for the Services covered by these terms.
A cancellation is considered as such whether it is:
a full or partial cancellation (including late arrival or early departure of the Client), or
a no-show by the Client at the dates and times of the reserved Service.
In case of cancellation, the Hotel reserves the right to put the relevant Service back on sale.
It is recommended that the Client take out travel insurance that meets their needs.
It is reminded that the Hotels are not responsible for schedule changes or delays related to transport companies that may result in late arrivals. In such cases, the cancellation policy set out in the Special Conditions of the Reserved Rate and/or the Cancellation Policy will apply.
Reserved Services are exclusively subject to the cancellation and/or modification conditions provided in the Special Conditions of the Reserved Rate for Hotel Services and in the Cancellation Policy for Restaurant Services. These cancellation conditions are summarized in the Confirmation Email.
The cancellation policy provided in the Special Conditions of the Reserved Rate or the Cancellation Policy may fall under one of the following cases:
The Service may be canceled at any time without compensation or penalty.
The Service is neither cancellable nor modifiable. Any cancellation (or no-show) will result in the retention of all amounts paid in advance and, for any additional amount, the invoicing of the balance due for the Service, it being specified that this balance will be debited from the Client’s bank card if necessary.
=> This amount is subject to VAT (or local taxes in force according to the Hotel booked) as the price of the full unused stay.
=> If it is a deposit, i.e. a sum paid as the exercise of the right of withdrawal, these deposits are not subject to VAT as fixed compensation paid in reparation for the harm suffered by the Hotel (BOI-TVA-SECT-60-20120912, n°230).
=> If it is a prepayment of the total amount of the stay, this amount is subject to VAT (or local taxes in force according to the Hotel booked) as the price of the full unused stay.
=> If the amounts paid in advance do not represent the total price of the Service, this amount corresponds to a deposit which is not subject to VAT as fixed compensation paid in reparation for the harm suffered by the Hotel (BOI-TVA-SECT-60-20120912, n°230).
=> If the amounts paid in advance represent the total price of the Service, this amount is not subject to VAT as fixed compensation (or local taxes in force according to the Hotel booked) as the price of the full unused stay.
=> This amount is subject to VAT (or local taxes in force according to the Hotel booked) as the price of the full unused stay.
In all cases, if it is impossible to debit the Client’s bank card for the sums owed by the Client for any reason whatsoever (in particular for deposits, prepayment, payment of the balance of Services, etc.), the Hotel reserves the right to ask the Client to pay the sums due by any other means, including by sending a payment link.
White 1921 Courchevel
80 Rue du Rocher
73120 Courchevel
info.courchevel@white1921.com
+33 (0) 4 79 00 27 00
White 1921 St-Tropez
Place des Lices
83990 Saint Tropez
info@white1921.com
+33 (0) 4 94 45 50 50
In any case, in the event of interruption of the stay by the Client for any reason whatsoever, including in the event of behavior contrary to the rules of good conduct mentioned in Article 3.2.8, the Client will be required to pay the Hotel the full price indicated in the Confirmation Email, and no refund of any kind will be granted as a result.
In the case of advance payment, the amount will be retained from the amounts paid in advance. If the reservation has not been prepaid, the Hotel will deduct the amount owed from the sums held as a guarantee or will invoice the amount to the Client.
If the Hotel withdraws from performing the Contract, it is reminded that the consumer Client is entitled to receive compensation equal to (i) the amount of the deposit paid by the Client or (ii) double the deposit paid by the Client.
Any reservation or payment that is irregular, inoperative, incomplete, or fraudulent for a reason attributable to the Client will result in the cancellation of the reservation, without prejudice to any civil or criminal action against the Client.
Depending on the Conditions of the Reserved Rate or the Cancellation Policy, the Hotel will be entitled to charge cancellation fees and, if applicable, all or part of the price of the reserved Services, which will be deducted from the amounts paid in advance if applicable, or from the amount retained as a guarantee (if the reservation has not been prepaid). The Hotel also reserves the right to put the relevant Service back on sale.
Complaints relating to a purchase and/or the non-performance or improper performance of the Services must, to facilitate their handling, be brought to the attention of the Hotel in writing at the contact details indicated in Article 7.1.2 and in the “Contact” tab of the Website.
If any provision of the Contract is declared null, unenforceable, or inapplicable by any competent court, the other provisions shall remain valid, applicable, and enforceable unless otherwise ordered by said court.
The fact that one of the parties does not invoke a right or a breach by the other party shall not be considered, for the future, as a waiver of invoking that right or breach. Any waiver shall only be binding if it has been expressed in writing by the party waiving it to the other party.
The titles of the clauses are for reference only; in the event of contradiction between these titles and their content, the content shall prevail.
For convenience, an English translation of the GTC has been prepared. However, in the event of a dispute, only the French text shall prevail.
If the Client (or any other person included in the reservation made by the Client) is or becomes at any time a Sanctioned Person (as defined below) or if the Client is otherwise identified by a governmental authority, having jurisdiction over the Hotels, as a person with whom it is prohibited for the Hotel and/or the Company to do business, the Hotel shall be entitled to cancel the reservation without incurring any liability to the Client (or any other person included in the reservation).
A “Sanctioned Person” means any person appearing on a sanctions list, as defined and maintained by any authority, agency, or governmental body responsible for enacting, adopting, administering, imposing, and/or enforcing sanctions regulations issued by:
In the context of performing the Services or processing a reservation and/or order, the Company and/or the Hotels may process personal data of Clients and users of the Website, under the conditions provided in the Privacy Policy available here.
To exercise your right of access, rectification, or deletion of your personal data, pursuant to the applicable legislation on personal data protection, please send your request to dataprivacy@white1921.com
The "White 1921" brand, as well as all figurative or non-figurative brands and more generally all other brands, illustrations, images, and/or logos whether registered or not (the "Brands") are and remain the exclusive property of the Company or the Hotels or are licensed to the Company or the Hotels.
The Website and all graphic, textual, visual, and photographic elements appearing on it, namely in particular all illustrations, figurative or non-figurative brands, logos, images, drawings, photographs, fonts, texts, decorations, presentation modes, graphics, or any other element of the Website (hereinafter the "Content") are and remain the exclusive property of the Company or the Hotels or are licensed to the Company or the Hotels and are protected in particular by intellectual property rights.
The Brands, the Website, and/or its Content may not, in any case, be in whole or in part modified, reproduced, represented, distributed, displayed, marketed, incorporated into a derivative or other work, on any medium whatsoever. In general, the Brands, the Website, and its Content may only be used while browsing the Website and, where applicable, for making a reservation or placing an order.
The use of all or part of the Brands, the Website, and/or its Content, notably by downloading, reproduction, transmission, or representation for purposes other than those provided for in these GTC is strictly prohibited.
The works present in the Hotel (including but not limited to paintings, sculptures, applied art such as furniture, decorations, etc.), hereinafter referred to as the "Works," must not, during a Client's visit, be photographed, recorded, reproduced, or represented in any form or on any medium whatsoever, except as permitted under Article L122-5 of the French Intellectual Property Code.
Failure to comply with the above rule, the Client undertakes to indemnify the Hotel and the Company for any loss resulting from the violation of said rule, including all claims, damages, costs (including attorney’s fees), damages, prosecutions, or proceedings from any party resulting from the use of one or more Works, directly or indirectly.
The Parties agree to apply Article 1218 of the French Civil Code and the case law of the French courts.
It is specified, for all practical purposes, that events of personal convenience are not considered force majeure events.
In any case, and especially in the event of a dispute, the Hotel may validly provide evidence of the Client's actions, validations, and instructions, including the entry of required banking information, the computerized records kept in the Company's IT systems, as well as the content of messages and operations of Clients, using connection logs, which the Client acknowledges.
The Contract is subject to French law, without prejudice to any mandatory protective provisions that may apply in the consumer's country of residence.
In the event of a dispute between the Hotel and the Client relating to the Contract or the Services, the parties will endeavor to find an amicable solution.
The Client undertakes to contact the Customer Service of the relevant Hotel as a priority, whose contact details are as follows:
WHITE 1921 COURCHEVEL
Customer Service White 1921 Courchevel
80 Rue du Rocher
73120 Courchevel
info.courchevel@white1921.com
+33 (0) 4 79 00 27 00
WHITE 1921 ST TROPEZ
Customer Service White 1921 St Tropez
Place des Lices
83990 Saint Tropez
info@white1921.com
+33 (0) 4 94 45 50 50
If no amicable agreement is reached, and in the event of a negative response or no response within sixty (60) days from the referral, the Client may refer the matter free of charge to the consumer mediator to which the Hotel belongs, namely the Association des Médiateurs Européens (AME CONSO), within one year from the written complaint sent to the Hotel.
The mediator will attempt, independently and impartially, to reach an amicable resolution of the dispute.
Referral to the consumer mediator must be made:
The Client remains free to accept or not to use mediation.
If the Hotel resorts to mediation, the Client is also free to accept or refuse the use of mediation.
Once the mediator’s decision has been made, each party is free to accept or refuse the solution proposed by the mediator.
It is also reminded that, in accordance with Article 14.1 of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013, the Client has access to the online dispute resolution platform (ODR) at the following address: ec.europa.eu/consumers/odr.
Any difficulties relating to the interpretation, performance, or expiration of the Contract, the general terms and conditions of sale, or the services will be submitted, in the absence of an amicable agreement as provided above, to the exclusive jurisdiction of the competent courts of Paris, even in the case of summary proceedings, warranty claims, or multiple defendants. By exception to the foregoing, it is specified that the consumer client may choose to bring any dispute either before one of the territorially competent courts under the Code of Civil Procedure, or the court of the place where they lived at the time of the conclusion of the contract or the occurrence of the harmful event, in accordance with Article R. 631-3 of the French Consumer Code.
The Hotels have been designed as havens of well-being, inviting guests to relax in an atmosphere where every detail is carefully crafted. To ensure the tranquility and confidentiality of all, our guests are kindly asked to familiarize themselves with the code of etiquette and to respect it throughout their stay:
More generally, avoiding any immoral, illegal, indecent, inappropriate behavior, or behavior contrary to morality, public order, and local law, including, by way of example and not limitation, verbal abuse, obscene or abusive gestures, physical violence, reprehensible acts, drug use, alcohol abuse, or any other behavior that could disturb other guests or Hotel staff.
Any breach of the code of etiquette will result in notification to the local and central management of the Hotel and may lead to corrective or preventive action depending on the nature of the infraction, including restricting access to the Hotels or imposing special conditions for future reservations.
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